Top Tips for Roofing Contractors to Successfully Navigate In

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Navigating insurance supplements can feel like walking through a maze. Between confusing paperwork, tight deadlines, and adjusters who may not understand the full scope of roofing work, contractors often face uphill battles. But with the right tools and know-how, you can turn that maze into a clear path toward getting paid what you deserve. Whether you’re new to the process or have been wrestling with it for years, this guide offers tips that can make the whole experience smoother.


If you’ve ever had a claim come back underpaid or denied, you know how frustrating it can be. That’s where insurance supplement companies for roofs step in—but even with outside help, it’s crucial for contractors to understand how to manage the supplement process themselves.


Let’s break it all down.


Don’t Just Wing It—Know Your Policy Inside and Out


Before you even think about filing a supplement, you’ve got to know what you're working with. Every insurance policy is different. Some cover code upgrades, while others might not. Some offer full roof replacement; others only handle repairs. When you understand the homeowner's policy, you can spot missing items right away. Review every line of the scope of loss. Look for exclusions and limitations. Familiarity with policy language can make or break your supplement.


Document Everything—Like, Everything


If it’s not in writing or in a photo, it might as well not exist. That’s how strict insurance adjusters can be. So, your best defense? Over-documentation. Take clear before-and-after photos. Use chalk or markers to highlight damage. Get video walkarounds. Provide invoices, receipts, and measurements. Keep inspection notes handy. The more proof you have, the stronger your case. Remember, you’re not just proving damage—you’re showing why additional work is needed.


Know the Code—And Use It to Your Advantage


Local building codes are your best friend when filing a supplement. If something is legally required in your area (like drip edge, underlayment, or ventilation), it must be covered. You just have to point it out. Have the code ready to go. Include the actual statute in your supplement request. Highlight it. Explain how it applies to the job. You’re not asking for extras—you’re asking for what’s required by law.


Don’t Be Scared to Push Back—Politely, of Course


Adjusters are human. Sometimes they miss things. Sometimes they just want to get the claim off their desk fast. If you feel like they’re lowballing you, speak up. Push back—but keep it professional. Use facts, photos, and documentation to back your argument. Avoid emotional language. Stick to the data. And don’t give up after the first “no.” Sometimes, it takes a few follow-ups to get things moving.


Get Familiar with Xactimate—It’s Not Just for Adjusters


If you’re not using Xactimate, you’re already behind. This software is the industry standard for estimating claims. Most adjusters rely on it, and you should too. Learn how to write your own Xactimate estimates. Know how to input line items, add notes, and calculate overhead and profit. A solid estimate that mirrors adjuster language makes approval more likely. You don’t have to be an expert overnight, but taking the time to learn the basics will set you apart.


Build a Strong Relationship with the Adjuster (Yes, Really)


You might be tempted to see the adjuster as “the enemy,” but that’s not the best approach. Instead, try to build a good rapport. Be courteous. Answer questions quickly. Be available for inspections. When you treat adjusters like partners instead of roadblocks, they’re more likely to work with you. Respect earns respect. Plus, building that relationship can lead to smoother claims—not just now, but down the road too.


Nail the Timing—Don’t Wait Too Long


Timing is everything. If you wait too long to file a supplement, you risk missing out. Insurance companies often have deadlines for submitting changes or additions to a claim.

Start working on your supplement as soon as you spot missing items. The faster you act, the fresher the information—and the more likely it’ll be approved. Plus, prompt submissions show that you’re on top of your game.