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PROSIEBENSAT.1 GAMES GMBH Global Online Rules of Conduct

THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN PROSIEBENSAT.1 GAMES GMBH GAME TITLES AND IN THE OFFICIAL PROSIEBENSAT.1 GAMES GMBH FORUMS. FAILURE TO ACT RESPONSIBLY AND COMPLY WITH THESE RULES WITHIN PROSIEBENSAT.1 GAMES GMBH  GAME TITELS AND THE OFFICIAL PROSIEBENSAT.1 GAMES GMBH FORUMS WILL RESULT IN DISCIPLINARY ACTION, WHICH MAY RESULT IN THE TERMINATION OF ALL YOUR PROSIEBENSAT.1 GAMES GMBH ACCOUNTS WITHOUT ANY REFUND OF ANY KIND AND REFUSAL OF SERVICE TO ALL PRESENT AND FUTURE PROSIEBENSAT.1 GAMES GMBH PRODUCTS.

As a general rule ProSiebenSat.1 Games GmbH follows a policy of a gradual sanctioning system. Depending on the severity of the infraction, the first violation of the following rules is sanctioned by a severe general warning. A second infraction is usually sanctioned by the suspension of Forum (and Game) account for an appropriate time frame (ranging from several days to several months). The third infraction will be sanctioned by the permanent termination of the Game and/or Forum account. Also terminated and banned accounts may have all properties and belongings removed.

General behavior on forums and ingame

1. Foul language is not permitted, in any language.
Excessive use of foul language including swear words (including their commonly-used abbreviations), real-world racial slurs, and other language that is designed to cause grief, will be considered a disruption. The existence of any chat/text filtering function is not a license to be profane.

2. You may not harass or threaten other players (sexually, racially, or otherwise).
Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste and appropriate game context. Final determination of harassment and severity will be made by a Moderator (MOD), Game Master (GM) and their Supervisor (Community / Support Manager) after a thorough investigation to ensure that each violation is treated fairly and objectively.

Harassment will result in disciplinary action being taken against the offending account. Such action may include official warnings, account suspensions, or account terminations. The exact action depends on the severity of the incident which will be determined by a MOD/GM and their Supervisor. Multiple suspensions or account termination will result in the termination of all ProSiebenSat.1 Games GmbH game accounts. Also continuously Sexual/Racial harassment or hate mongering will lead to the immediate termination of all ProSiebenSat.1 Games GmbH game accounts and refusal to their services.

3. You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language, in any language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any form.

The use of offensive language will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account termination depending on the severity of the incident which will be determined by a MOD and their Supervisor. Multiple suspensions or account terminations will result in the termination of all ProSiebenSat.1 Games GmbH game accounts and refusal to their services.

4. You may not impersonate any ProSiebenSat.1 Games GmbH employee, past or present, including any Customer Support personnel. This includes any form of parody, jest, or attempt to deflect other customers for fear of action being taken against their account.

Impersonation of the above outlined personnel will result in disciplinary action being taken against the account that may include official warnings or account suspensions depending on the severity of the incident which will be determined by a MOD and a Supervisor. Multiple suspensions or account terminations will result in termination of all ProSiebenSat.1 Games GmbH game accounts and refusal to their services.

5. You may not violate any local, state, national or international law or regulation.

Pirated and Illegal Software

6. You may not arrange for the exchange or transfer of any pirated or illegal software while on any ProSiebenSat.1 Games GmbH game title or the ProSiebenSat.1 Games GmbH Web sites or forums.

7. We reserve the right, but not the responsibility, to restrict conduct that we deem, in our absolute and sole discretion, to be harmful to individual members, damaging to the service, or in violation of our or any third party's rights. We further reserve the right to prohibit or delete conduct, communication, or content transmitted on ProSiebenSat.1 Games GmbH services that is deemed to be in violation of applicable laws or is harmful to other members, the ProSiebenSat.1 Games GmbH service community, or the rights of ProSiebenSat.1 Games GmbH in general. You acknowledge, however, that communication over the service occurs real-time and we cannot, and do not intend to, screen communication in advance.

8. You may not modify any part of the ProSiebenSat.1 Games GmbH game clients, servers, or any part of the ProSiebenSat.1 Games GmbH websites, without the express written permission of ProSiebenSat.1 Games GmbH. This includes, but is not limited to, any hardware or third party software that allows unattended game play or anything other action which we determine as an unfair advantage to your character or player controlled object.

9. Modification of any portion of the software or components or use of third party programs or hardware to modify computer memory that gives any unfair advantage or enable unattended game play will result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

Clans and Guilds

10. You may not organize or be a member of any Clan, Guild or group within ProSiebenSat.1 Games GmbH game titles that is based on or espouses any racist, sexist, anti-religious, anti-ethnic, anti-gay or other hatemongering philosophy. You also may not organize or be a member of any player association which habitually violates the ProSiebenSat.1 Games GmbH Terms of Service and/or Game/Forum rules and policies.

Organization or membership within such associations, Clans, Guilds or groups participating in said actions may result in disciplinary action being taken against your account.  Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident. Penalties will be determined by a GM/MOD and their Supervisor. Multiple suspensions or account terminations may result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

Please Note: Clan or Guild leaders condoning, participating in, or knowingly allowing such action to occur may also be held responsible for the actions of their Guild and may result in disciplinary action being taken against their account. Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident, to be determined by a GM/MOD and their Supervisor. Multiple suspensions or account terminations will result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

Clans / Guilds which violate the above rules are subject to disbandment, depending on the severity of the incident which will be determined by a GM/MOD and their Supervisor. Any items, renown, time, or reputation lost to the disbanded Clan or Guild will not be compensated by ProSiebenSat.1 Games GmbH.

Account-Sharing and Item-Selling

11. You will not sell, transfer, lease, or share your account. Regardless of what third parties may state, allowing another individual, group of individuals, or company expressly hired to play your account IS a violation of our policies. Accounts found to have participated in this type of account sharing will have any character, cash, or item advancement removed, and may lead to disciplinary action including account suspension, and up to account termination of all owned ProSiebenSat.1 Games GmbH accounts.

12. You will not buy or sell any in-game item, character, cash, renown, or other intellectual property of ProSiebenSat.1 Games GmbH for real world money.

Registration and false information

13. You may not give false information or intentionally hide any information when registering for your ProSiebenSat.1 Games GmbH account. This includes invalid email addresses and telephone contact information. If needed, players can update their email address and other information via the “account settings” function. Once logged in you may update all of the account information and Game Pass options. Failure to provide accurate information may result in the deactivation of your account until such information can be updated properly or through our support area at the official ProSiebenSat.1 Games GmbH websites.

Bug and Exploit-Abuse

14. You will not exploit any bug in ProSiebenSat.1 Games GmbH game titles, websites or forums. Further, you will not communicate the existence of any such exploitable bug (including bugs that grant the user unnatural or unintended benefits in game), either directly or through public posting, to any other user of ProSiebenSat.1 Games GmbH services. You will promptly report any such bug via the "bug" reporting function.

Emulators, utilities and tools and external Links

15. You will not create, use or provide any server emulator or other site where ProSiebenSat.1 Games GmbH game titles may be played and you will not post or distribute any utilities, emulators, external download links or other software tools related to ProSiebenSat.1 Games GmbH game titles without the express written permission of ProSiebenSat.1 Games GmbH.

Discovery of the use or creation of said programs will result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

Authority of Staff-Members

16. You will follow the instructions of authorized personnel while in ProSiebenSat.1 Games GmbH game titles or on the Official ProSiebenSat.1 Games GmbH Forums. Failure to follow instructions from official support personnel may result in disciplinary action being taken against your account. Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM/MOD and their Supervisor. Multiple suspensions or account terminations will result in the termination of all ProSiebenSat.1 Games GmbH game accounts and refusal to their services.

Please note that the Customer Service Manager's and Community Managers decisions on all matters are final.

ADDITONAL INGAME RULES

In addition to the general guidelines listed in the aforementioned article, players are also subject to these supplementary rules while playing ProSiebenSat.1 Games GmbH game titles. While by no means an all-inclusive list of the do's and don'ts in ProSiebenSat.1 Games GmbH game titles, it provides a suitable foundation by which the player can determine what activities are appropriate:

1. You may not disrupt the normal playability of a game world area.

Area Disruption is defined as any activity, intentional or unintentional, which harms or inconveniences a larger number of players. Causing a disruption may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and their Supervisor. Multiple suspensions or account termination will result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

Disruption includes, but is not limited to, such things such as:

Deliberately blocking a doorway or narrow area so other players cannot get past.
Making excessive and inappropriate use of the various communications tools available to players, i.e. spamming.

Large groups of players using graphically intense abilities in small areas intended to cause game and/or video lag for other players. Organizing, holding, or participating in group events with the sole purpose of inconveniencing/disrupting other players, on-going events, or ProSiebenSat.1 Games GmbH staff functions.

2. You may not defraud other players.

Fraud is defined as falsely representing one's intentions to make a gain at another's expense. Examples of this activity include but are not limited to - offering to assist other players for in-game currency then leaving the area without holding up your end of the bargain, using flaws or bugs in a trade window to deprive someone of one or more of their items or currency. These examples are not all inclusive, other violations will be reviewed by Customer Service on a case by case basis.

Defrauding other customers will result in the removal of earnings or equivalent goods from your accounts, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and their Supervisor. Multiple suspensions or account termination will result in the termination of all ProSiebenSat.1 Games GmbH game accounts.

3. You may not operate a Clan / Guild that habitually violates these rules.

Disciplinary issues involving Clans / Guilds will also be addressed on a broader basis. Clans / Guild whose members habitually violate any of the Terms of Service, Rules of Conduct, or Play Nice Policies may be disbanded. In addition, monopolizing numerous spawn areas with the intent to exclude other players will not be permitted. If investigated and verified by a GM, monopolizing will result in the disbanding of the Clan / Guild. As stated in Rules of Conduct, Clan / Guildleaders who condone, participate in, or knowingly allow such action may be held accountable for the actions of their members.

4. You may not intentionally circumvent the player-versus-player combat features

or cause another player to die with non player-versus-player tactics, such as by "training" them. Training is defined as pulling/leading a hostile NPC or creature along behind you and attempting to get it to attack another player who does not desire that engagement.

The intentional training of NPCs or Creatures will result in immediate disciplinary action when witnessed by a GM, or if sufficient evidence is available. We are aware that accidents often happen causing unintentional trains, and will scrutinize each report of this activity closely.

5. You may not abuse other players, customer service representatives, or the tools provided to request support.

The following is a short list of things that would be considered "abuse" in game:

Hate Mongering – participation in or propagation of hate literature, behavior, or propaganda related to real -world characteristics.

Sexual Abuse or Harassment – untoward and unwelcome advances of a graphic and sexual nature. This includes virtual rape, overt sexual overtures, and stalking of a sexual nature.

Attempting to Defraud a Customer Service Representative – requesting assistance from Customer Service with untrue information or with the intention of receiving benefits as a result. This includes reporting bug deaths, item loss, or fraudulently accusing other players of wrongdoing.

6. Impersonating a Customer Service Representative

Falsely representing yourself to another player as a ProSiebenSat.1 Games GmbH GM/MOD, other ProSiebenSat.1 Games GmbH employee or other associated employee.

7. Customer Service Personnel Abuse

Sending excessive unsolicited tells to a Customer Service Representative, excessively using say or other channels to communicate to a Customer Service Representative, making physical threats, using abusive language against a Customer Service Representative

8. Submitting inappropriate or spamming Customer Service tickets

Submitting tickets with abusive language and/or profanity or continual submission of CS tickets regarding any issue which Customer Service has already determined is closed.

9. Using Threats of Retribution by GM/MOD Friends

You should not attempt to convince another player that they have no recourse in a disagreement because favoritism is shown to one of the parties by the ProSiebenSat.1 Games GmbH staff or associated staff.

10. "Roleplaying" does not grant license to violate these rules.

Though some ProSiebenSat.1 Games GmbH game Titles are a roleplaying games set in the numerous universes, the claim of "role-play" will not be accepted in defense of any of the anti-social behaviors mentioned above.  By all means we want to encourage you to play your role, we just cannot allow that role-play to be done at another customer's expense.

Please note that this list is not all inclusive and a GM/MOD and their Supervisor may determine that other actions are considered abuse. This will be done on a case by case review.